Help Details

GrandSlamDesigns.com can send your designs in one of two ways. You can choose to have them sent directly to your computer via Download or they can be sent to you via Email as an attachment. The procedure is the same for each. Simply indicate your choice at the bottom of the Download page. Whether you purchase one or several designs, the files will be sent to you in Zipped format.

• How do I receive the embroidery designs that I purchase?
  Designs are immediately available via instant download where the embroidery file is transferred directly to your computer´s hard drive or as an attachment to an email message. You can choose the method you prefer when you Check Out.
  
  
• What formats are available on GrandSlamDesigns.com?
  The embroidery designs found on GrandSlamDesigns.com are for machine embroidery. They have been digitized and are available in a variety of formats. To check that the format you need is available, click on the picture of the design you are interested in purchasing. All available embroidery formats for a design can be received at no extra charge.
  
  
• What if I lose a design and have to download it again?
  A history of all of the designs that you purchase are stored in your account and re-downloaded free of charge at any time! To view your order history, click on the My Account link opn the top right corner of the page and then on Order History link in the personal info section. Your orders will be listed by date.
  
  
• Will I be charged extra if I need to re-download a design?
  No. As long as you don´t add the design to your shopping cart and check out again, you won´t be charged for the same design twice. Re-downloading a design may be done free of charge. To do this, follow the following steps.
  • Click on My Account account link on the top right corner of the page. This will take you to your Account page.
  • Then click on Order History link. Here you will see all your previous orders.
  • Select the order you wish to re-download the designs for.
  • On the order details page, click on the Download link to download the desigs for the order.
  
  
  

• How long will designs stay in my Order History?
  Records of orders remain in your order history as long as your account with GrandSlamDesigns.com is active. The designs you purchase are available for re-download as long as the design is still available from the supplier.
  
  
• What do I do if I get an error message or my pc freezes when downloading a design file?
  If your pc freezes during the downloading process, it could be because you selected the Open option instead of the Save option in the File Download window. (Always Choose Save) When you select Open, your system will try to open the file using the program that it thinks is the one meant for the file being downloaded. If your system has an incorrect File Association, you may experience a freeze or receive an error message. See How to Set a File Association.
  
  
• What is a File Association?
  A file association is when your computer recognizes a file extension and automatically tries to run a certain program to open that file. If the embroidery format you´re trying to download has been associated with the wrong program, you will not be prompted to Save to Disk , but instead your system will freeze. You will need to remove the file association before you can download.
  
  
• Can I re-size designs from GrandSlamDesigns.com?
  Most of the embroidery formats you’ll find are stitch files and are not scalable. Nevertheless, some designs are available in the following scalable outline file formats:

  CND - Melco Condensed - Most designs on GrandSlamDesigns.com are not available in Melco Dos Condensed because of the following concerns:

  * Many software programs are able to read and write the CND format, but each one interprets the CND file differently. This carries the potential to cause problems with your system.

  * The CND format is not "backwards compatible." Many older systems cannot read a newer version of a CND file, and vice versa.

  EMB - Wilcom - The EMB format is used exclusively by Wilcom. Edit designs this format with the Wilcom TrueSizer software. With the True Sizer, you can open an EMB file, re-size and save it in the format used by your embroidery machine.
  
  Please note: These formats are outline files and can be re-sized with the right software. However, remember there are limitations and scaling a design can be very tricky. For the best results, a design should be stitched in its original size.