|Conditions of Refund/Return - "Where's the fine print?"|
You can request a return authorization in writing (by e-mail is fine) within the first 30 days from the date of purchase. Authorized returns of non-defective items are for a store credit, which is valid for one year.
UNOPENED merchandise that can be returned to the manufacturer may be exchanged for a store credit for the full amount, less all shipping costs.
OPENED merchandise may or may not be returned depending on manufacturers approval. If approved it may be returned for a store credit of the full amount, less a restocking fee (based on manufacturer rules, typically up to 20%) and all shipping costs, provided that merchandise is returned double boxed in its original factory carton (with all included accessories). Further deductions from the store credit may be made when we receive the shipment if there are any missing or damaged items.
NO refunds or exchanges on software or any digitally delivered item (ie. downloaded embroidery designs, downloaded tutorial) are allowed unless defective at the time of purchase and only for the same exact product. For non-defective software, GrandSlamDesigns.com will not refund any purchase once the electronic security code has been delivered.
If you refuse a shipment without having received authorization from an GrandSlamDesigns.com representative to do so, you will be charged for the shipping of the product both ways. A store credit will be issued for the difference.