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Refund Policy

Returns & Refunds - "If I don't like it, can I send it back?"

In order to be processed, all exchanges/returns/refunds must be approved by an representative.

If the wrong item is shipped, or the item is damaged or defective, we will issue a full refund, including shipping costs, or ship you a new one at our expense.

Except in cases where the wrong item has been shipped or where an item is defective, does not issue refunds. Instead, if you are in any way dissatisfied with the item(s) you ordered, we issue a store credit, which is valid for one year.

Order Cancellation - "What if I change my mind?"

If you decide to cancel your order on a shipped item before it has shipped, you are entitled to a store credit for the full amount of the purchase.

If you decide to cancel your order and it has already shipped, even if you have not yet received it, you will be responsible for returning it to the location from which it was shipped at your own expense. In addition, you will be charged for the original shipping to you and issued a store credit for the difference. If the package has been opened, a 20% administration fee will apply.

Conditions of Refund/Return - "Where's the fine print?"

You can request a return authorization in writing (by e-mail is fine) within the first 30 days from the date of purchase. Authorized returns of non-defective items are for a store credit, which is valid for one year.

UNOPENED merchandise that can be returned to the manufacturer may be exchanged for a store credit for the full amount, less all shipping costs.

OPENED merchandise may or may not be returned depending on manufacturers approval. If approved it may be returned for a store credit of the full amount, less a restocking fee (based on manufacturer rules, typically up to 20%) and all shipping costs, provided that merchandise is returned double boxed in its original factory carton (with all included accessories). Further deductions from the store credit may be made when we receive the shipment if there are any missing or damaged items.

NO refunds or exchanges on software or any digitally delivered item (ie. downloaded embroidery designs, downloaded tutorial) are allowed unless defective at the time of purchase and only for the same exact product. For non-defective software, will not refund any purchase once the electronic security code has been delivered.

If you refuse a shipment without having received authorization from an representative to do so, you will be charged for the shipping of the product both ways. A store credit will be issued for the difference.

Free Design Warnings

3 free designs per week with no purchase,

6 free designs per week with $35 purchase, or

9 free designs per week with $75 purchase.